nasty passenger, and he's not even the ONE travelling!!

boy am i one mad lady today..!!! i accepted this pax queuing in the economy class counter even though i sat at the frequent flyer counter just for gold and silver card holders... its running late that's why and bcoz he had came over and i don't feel nice rejecting him... little did i knew it was a BAD mistake...

NP (nasty pax) came over to my ctr and i saw him calling another pax to come forward too..
ME: how many?
NP: one, y?
ME: bcoz there's 2 pax here and you handed me only 1 passport and ticket
NP: why r u raising ur voice at me?? ( by tis time, his voice is clearly louder than mine!!)
ME: wat?? i DID not raise my voice at u sir, i merely asked u a question... if there is 2 pax then u should hand me 2 passports and tickets..
NP: why r u showing me ur frustrated face!!!
ME: i AM not and y would i do that? anyway sir, are u travelling on this flight...??
NP: no.. and u shouldn't raise your voice at me..!!!
Me: once again, i did not raise my voice and i am not frustrated.. and if u r not travelling, u shouldn't be at the counter.. ( the area is a security area and ONLY those travelling are allowed in)
NP: i already asked the police's permission and he allowed me in.. and you are very rude.. you shouldn't even be in this line and I KNOW YOUR HR MANAGER...!!! (is this a threat?! what the F@#$ is he trying to prove..?!!)
ME: (calling out to the airline rep as i do not wish to argue with a fool and is a waste of my time cos HE IS NOT even travelling...) abang H, could u kindly escort this man out bcos he is not a passenger on our flight...
abg H: (coming over to my counter) wat is the matter?
ME: he is accusing me of being rude when im not and he is not even travelling.....
... by now the fool is so mad and kept demanding my name and wanted to complain.. all this is a waste cos i don't deal with FOOLS... he's so angry that when the security came to usher him aside, he said to the security personnel.. "don't touch me" ha ha not shy this kind of people... and proceeded to return to my counter..
NP: i want your name..!!!
ME: (by this time i was so pissed off that i stood and asked) what is your problem with me?!
abg H: sudah sha sudah... just continue to check in and settle the other pax's baggage...
i saw abg H taking down NP particulars and told him off that he shouldn't even be at the counter and again asked the security personnel to 'shoo' him... and the irony is that, he is just an AGENT for the passenger who is travelling..!!! waste of time rite?
he's practically not happy at me and i saw him making phone calls but i don't care.. he can complain to the whole world bout me cos whoever is around me knows me too well and what kind of person and attitude i have... i have been in this line (customer service) for 10 years and have met and deal with all kind of passengers... AND the one who loves to complain always is the one who is NOT travelling and may i say, Singaporeans... maaf cakap... :p